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I cannot publish because of a "Shared_Unknown_Error"

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muse_error.jpg

 

I have 3 sites made in Muse and are hosted in business catalyst. They all give me this message when I want to publish any site. I am not sure what this means but I have tried logging out of my account on muse or refreshing and its still an issue.

 

Thank you for your help in advance!forumnotifierNewsgroup_UserAmy_Wong


Re: Cannot upload to ftp host from Muse

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Correct. Putting a slash in front of the folder indicates an absolute path, so we try and create a folder named "httpdocs" in the root folder of your FTP server - not what you want in this case. Removing the slash indicates a relative path - we look for the "httpdocs" folder in the working directory (the directory you are in when you first log in, probably something like '/public_html' or '/www'), and so finds your pre-existing folder.

Adobe Muse. Pink color appeared in the content Area

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Screen Shot 2014-10-07 at 6.47.43 PM.png

 

The content Area in muse 2014 shows this pink tint. It only appears in the platform not when i preview in browser. Anybody else has had the same problem, can I fix it??

tx

I cant upload through muse's uploaed to ftp host. And it is so slow! I have the correct password, ftp server, and user name frustrating!!

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I cant upload through muse's uploaed to ftp host. And it is so slow! I have the correct password, ftp server, and user name frustrating!!

Re: In-Browser Editing bugs

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Editing text frames with inline images is a bug we are aware of and have to address. We'll get it fixed as soon as we can.

 

I created a separate discussion for text formatting in In-Browser Editing, since I want to get feedback from many users and I don't think everyone will click into this thread. If you could leave comments there, that would be great - thanks!
Text Formatting in In-Browser Editing

Re: I cant upload through muse's uploaed to ftp host. And it is so slow! I have the correct password, ftp server, and user name frustrating!!

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What version of Muse are you using? If it's not 2014.2, please go to the Creative Cloud Desktop App or creative.adobe.com and update.

 

The FTP login failure is most likely due to your host not supporting FTP Extended Passive Mode. In Muse 2014.2 switch to "Passive (PASV)" in the Connect to FTP Server dialog.

 

Screen Shot 2014-10-07 at 5.15.53 PM.png

 

Regarding performance, how large is your site (in pages and megabytes)? How many Design view tabs are open? What specific operations are slow?

 

If you'd like to send your .muse file, I'll take a look and attempt to isolate the cause of slow performance. Please send me the .muse file at muse-support@adobe.com along with a link to this thread. If the file is larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. Thanks.

Re: Error #3128

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hi zak, im using windows8.1, files saved in external harddisk.

i tried creating and saving another file with my 2014.1 build workstation after the above post and everything is good and fast, as per normal. it is also in the same external harrdisk.

i cant help but believe this error is caused after having the file opened/saved/created in 2014.2 update..

Re: Error #3128

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ok i tried opening the muse file i created at home last night and it crashed. it seems that the older build isnt very compatible with the new release?

muse-error.jpg


Scrolling effect does not work

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Hey!

 

I've been useing Adobe Muse for a few weeks and I started to build a website for myself.

 

While I was testing the scrolling effects, everything was going well , but suddenly all the effects of scrolling stopped working .

The same effects work on other files .

 

I really dont know what's happening .

 

I've already tried copying all objects to another file and things remain the same . I've even redid everything, but without success.

 

Is there any hidden condition for effects work?

lists doesn't work with synchronized text - bug or limitation?

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Whenever I put a text to a collection to synchronize it, the list feature is no longer available for this text. Is it a bug or a limitation? It may be a tricky task to bring this two features together, but it is a substantial one.

Re: Muse not redirecting to tablet site?

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I have created a website for the company I am working for, I created the desktop version, tablet version and phone version they all worked fine in every device with no problems at all, but yesterday I tried to display the site on my laptop i was horrified when i was showing the site to a client, when I oppened the site on my laptop it displayed the tablet version using half screen only, and giving me no chance to display the desktop version, this is very scary when you have a portfolio and this happens in front of a client, when is this gonna fixed it? sorry for my english,  cheers from Venezuela South America

Muse 2014.2 crashes on start

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Need Help!

 

every single time i start muse the program crashes.

when i use a project to open up muse, it shows this warning:

 

 


Bildschirmfoto 2014-10-08 um 13.50.43.png

Re: Muse 2014.2 crashes on start

How can I revert to Muse 2014 CC?

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I am having nothing but headaches with this new release (2014.2) - it's super-slow; I can't preview in-app or in-browser etc. - and I have a deadline.

Where can I get an image of the the old version to install? (not v 7.4 - I have that one still)

Muse 2014.2.0 doesn't uninstall older 1.1. update.

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new update works but not the uninstall

Here's the error;

 

 

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW013 ...

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 6 error(s)

 

ERROR: -------------------- BEGIN - Initialization Failures - BEGIN --------------------

ERROR: Fatal error initializing from proxy files.

ERROR: The following proxy files could not be loaded

ERROR: /Library/Application Support/Adobe/Uninstall/MUSE_2014.1.1/proxy.xml

ERROR: -------------------- END - Initialization Failures - END --------------------

ERROR: DW013: Cannot initialize payload session

-------------------------------------------------------------------------------------


Re: Muse 2014.2.0 doesn't uninstall older 1.1. update.

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Hi Prangne,

 

Thank you for bringing this to our attention. I have a few questions:

  1. Do you know which version of Muse you had installed before performing the update?
    • ex. Adobe Muse CC 2014.0 or 2014.1
  2. By "new update works," I am assuming you are able to launch Adobe Muse CC 2014.2 without any errors being presented?
  3. Were you attempting to update via the Creative Cloud Desktop Application?

 

If you have a moment can you send us the following log file to muse-support@adobe.com with "ATTN: Marc" as the subject?

  • "Muse CC (2014.2) 2014.2.0.569 MM-DD-YYYY.log.gz" (The "MM-DD-YYYY" stand for time and date you downloaded the new version of Muse)

 

You can find this file at the following locations:

  • MAC OS: /Library/Logs/Adobe/Installers/
  • Windows: \Program Files(x86)\Common Files\Adobe\Installers

 

Please let me know if you have any trouble finding the log files.

 

Thank you,

Marc

Re: Scrolling effect does not work

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No global on/off toggle anywhere. Please provide the URL for a page that's not working so the community can take a look. Thanks.

Re: lists doesn't work with synchronized text - bug or limitation?

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Currently limited to the same formatting for the entire text frame and no internal structure (no lists or inline graphics). Request noted.

Adobe Muse Not Responding when opening a file.

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Adobe Muse will not open up my site.  It looks like it is loading but never loads.  Have to Force Quit to close program.  Ideas?

Re: Images and text keep shifting from original design mode when seen on preview or publish, why?

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I'm having the same problem and it's pissing me off.

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